FAQ

  • WHERE DO I START?

    Your first step is to fill out an inquiry form. Be sure to check over all of our offerings found on the homepage prior. If I feel like our offerings align with your goals someone will be in touch for a consultation. Keep in mind that all consultations come with a fee. Fees vary per project and consultation. Don’t worry, I won’t hit you over the head with an egregious fee.

  • consultation vs discovery call

    Both are required to begin a project. I can typically tell if we will align during the consultation, if we do not, I will let you know shortly after. That way your time + money isn’t wasted with a Discovery Call.

    Inquiry Consultation:

    A brief meeting (20m max) to address your immediate questions about our service and get a basic overview of our capabilities. It’s ideal for potential clients who want to understand what we offer and how we might help them before diving deeper.

    Discovery Call:

    An in-depth discussion (1h max) where we explore your needs, goals, and challenges in detail. It’s the first step in understanding your project requirements and how we can tailor our services to meet them. We’ll delve into your vision, objectives, and any potential strategies.

  • Do you accept every client that inquires ?

    In short, no. This is why I have two screening phases. To ensure you don’t waste money or time. My intention is to be deeply rooted in the work that I do and the clients that I create with. This is less about maintaining a personal brand and more so to ensure that you get exactly what you need. Keep in mind that doing my job effectively is at the center of my decision. Taking on too many clients or the wrong fit can easily create chaos for everyone. If I feel we are not a good fit I will make it my personal priority to refer you to someone that will be a perfect match.

  • WHAT ARE YOUR PROJECT TIMELINES?

    Overall timelines differ per project and can last between two weeks to three months contingent upon complexity and strategy depth.

    Riot Brandchild has a streamlined process to onboard you. Onboarding begins after you have completed a inquiry consultation and discovery call. You will be added to our “back of house” platform and given access to view your timeline, pay invoices, and access project assets. This ensures a seamless and effective journey together. It not only fosters a collaborative experience but helps you keep track of the process.

  • Do you accept projects with quick turn-around expectation

    Yes, on occasion. When I take on a time sensitive project that requires a quick turnaround it creates a conflict for projects that are already in progress. Instead of taking the time from my clients, I take the time from my personal schedule. Keep in mind that projects start at a two week turn around. Anything less comes at an additional cost and is based on 24hr, 72hr, or a one week deadline.

  • DO YOU OFFER CUSTOM PACKAGES?

    Yes, I do! I bounce back and forth from being behind the scenes for other businesses to running one of my own. In doing this I understand that a clients bandwidth, budget and skillset differs per project. We also offer additional services that are not on our website. We’re a bit selective when it comes to offering said services to maintain the quality and integrity of the work that we create for our current projects. However, we are not a one-size-fits all business! We work across multiple creative services and budgets to make sure quality design and strategy services remain attainable for everyone willing to commit!

  • do you terminate contracts

    Absofuxkinglutely! Transparency is at the heart of our communication style, and so is respect of one anothers’ time and effort. We do not sugar coat when it comes down to the nitty gritty of our expectations and how we do business. It’s not just trendy branding, it’s who we are. Time is money - and we don’t like wasting either of the two.

    We have four simple deal breakers that can end the game early -

    Scope Creep | Disregarded Business Hours

    Failure to Meet Deadlines + Expectations

    | Inconsistent Communication

  • Can you make my business viral

    If your only goal is to go viral, I am not the consultants for you. The goal is to build a brand via design and strategy that will stand the test of time. Bluntly put - there is no method to going viral and any consultant, marketing agency, content creator, or social media manager willing to promise you that is full of it. Going viral depends on a mix of factors including timing, content quality, audience engagement, and sometimes a bit of luck. However, I can help increase the chances of achieving viral status with compelling content, strategic promotion, tracking trends, engaging with your audience, and analyzing date. We ‘re playing the long game to avoid short term satisfaction.

  • do you work with all budgets

    I wouldn’t say all, and partially due to inevitable scope creep (one of our dealbreakers) . Rates are based on a few factors. Skillset, insight, experience, complexity, project duration, each individual clients needs, the countless time and money invested into providing quality service determines the final cost. Trust, I turn down big budgets too. In the words of my grandmother … “all money ain’t good money”. Why? It’s bigger than that. Its about alignment, setting rational expectations, and knowing my own bandwidth against a clients needs. If I can’t fit your needs no sweat, I will personally find other options for you.